Returns & Exchanges

1. Standard Return Policy

We accept returns within 30 days of the delivery date for most items, provided they meet all of the following conditions:

• The item is unworn and has never been placed on a head or worn in any way
• The item is unaltered — no cuts, color treatments, styling products applied, or any other modifications
• All original tags, packaging, and accessories are included and intact
• The item is in its original, resalable condition
• You have proof of purchase (order number or receipt)

Items that do not meet these criteria will not be eligible for return and will be shipped back to you at your expense.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom and built-to-order wigs — once production has begun, custom orders cannot be cancelled or refunded. This includes all orders placed through our Build Your Wig wizard with custom specifications.
• Items that have been worn, styled, or treated with any product
• Items with removed or missing tags
• Gift cards and digital products
• Items marked as final sale at the time of purchase
• Items damaged through misuse or improper care after delivery

If you are unsure whether your item qualifies, please contact us before initiating a return.

3. Defective or Damaged Items

If your item arrives defective or damaged in transit, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the defect or damage
• A brief description of the issue

For verified defects or carrier damage, we will cover the cost of return shipping and offer your choice of a full refund, replacement, or store credit. Please do not discard any packaging until the issue is resolved.

4. How to Initiate a Return

Follow these steps to return an item:

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please initiate a return for your original item (if eligible) and place a new order for the item you would like.

For help finding the right color, length, or style before you buy, we encourage you to with one of our wig specialists.book a free consultation with one of our wig specialists.

6. Store Credit

At our discretion, we may offer store credit in lieu of a cash refund for certain returns, such as items returned after the 30-day window but within 60 days in exceptional circumstances. Store credit does not expire and can be used toward any future purchase.